– assesses individual’s behavior in conflict situations.

CHSS and The Five Conflict-Handling Styles is an efficient way to understand how you react in conflicts and under pressure.

We each have our own way of dealing with conflict. The techniques we use are based on many variables such as our basic underlying temperament, our personality, our environment and where we are in our professional career. However, by and large there are five major styles of conflict management techniques in CHSS tool box.

In order to address conflict we draw from a collaborating, competing, avoiding, accommodating or compromising style of conflict management. None of these strategies is superior in and of itself.

When you look at your results on the CHSS, you will probably want to know: “What are the correct answers?” In this case of conflict-handling behavior, there are no right or wrong answers – All five styles are useful in some situations and each represents a set of useful social skills.

The effectiveness of a given conflict-handling style depends upon the requirements of the specific conflict situation and the skill with which you use that style. You are capable of using all five conflict-handling styles in CHSS, you cannot be characterized as having a single, rigid style of dealing with conflict. However, it may be possible that you use some styles more readily than others and therefore tend to rely upon those styles more heavily.

The conflict behaviors you use are the result of both your personal predispositions and the requirements of the situations in which you find your-self. Also, your social skills may lead you to rely upon some conflict behaviors more or less than others.

Conflict Handling Style Survey

The short way fast to understand how you deal with the challenges you face in conflicts – A strong survey for your leadership development. It shows how you meet people face to face when you are under pressure or having a conflict.

 The advances of using Conflict Handling Style Survey is the following:

Assesses individual’s behavior in conflict situations

CHSS is a strong development tool for team understanding

Understand fast how you react in conflicts

Managers get a strong knowledge of their team leaders

Learn about the five major styles and how you can use these strategies in your daily work

Describe a person’s behavior along two basic dimensions – Assertiveness and Cooperativeness

Conflict Handling Style Survey

The Conflict Handling Style Survey (CHSS) assesses an individual’s behavior in conflict situations—that is, situations in which the concerns of two people appear to be incompatible. In conflict situations, we can describe a person’s behavior along two basic dimensions

  • Assertiveness – the extent to which the individual attempts to satisfy his or her own concerns.
  • Cooperativeness – the extent to which the individual attempts to satisfy the other person’s concerns.

These two dimensions of behavior can be used to define five methods of dealing with conflict. These five conflict-handling styles are:

  • Competing is assertive and uncooperative, a power-oriented style. When competing, an individual pursues his or her own concerns at the other person’s expense, using whatever power seems appropriate to win his or her position.
  • Collaborating is both assertive and cooperative. When collaborating, an individual attempts to work with the other person to find a solution that fully satisfies the concerns of both.
  • Compromising is intermediate in both assertiveness and cooperativeness. When compromising, the objective is to find an expedient, mutually acceptable solution that partially satisfies both parties.
  • Avoiding is unassertive and uncooperative. When avoiding, an individual does not immediately pursue his or her own concerns or those of the other person. He or she does not address the conflict.
  • Accommodating is unassertive and cooperative—the opposite of competing. When accommodating, an individual neglects his or her own concerns to satisfy the concerns of the other person; there is an element of self-sacrifice in this style.

Conflict Handling Style Survey(CHSS) caters to all people, managers or HR professional, who works with:

  • Employee development
  • Team development
  • Leadership development
  • Talent development
  • Behavior Changes

How will your company Benefit from using
CHSS (Conflict Handling Style Survey) as the company conflict assessment tool

  • Fast way to get knowledge of team members conflict behaviors

  • Good understanding for managers of how their team “see” them when they work with “conflicts”

  • Bring fast results in the organisation – easy to understand

  • Very strong tool to use when you do team training – can be used with exercises in an easy understandable way for all

See also

Team Understanding

– use self-awareness to get your team to understand each others preferences and improve communication between employees / departments.

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